HUGG is fully committed to adhering to the General Data Protection Regulation and the Data Protection Act 2018 and to respecting your privacy rights. This privacy statement sets out how we process personal data and information that you give to us. We are committed to protecting your personal information. You are not required to provide us with personal data unless you wish to avail of our services, receive updates about our work or wish to support our fundraising efforts.
This privacy statement explains:
Who we are and what we do
At HUGG we provide peer support for people bereaved by suicide in the Republic of Ireland This privacy notice is aimed at individuals who avail of our services or who volunteer with us as facilitators, through our fundraising events or as a trustee.
Data we collect
We collect personal data that identifies you as an individual. We do this when you have provided us with information and consented for its use in your interest and for the purposes set out in this privacy statement. The personal information we collect includes your name, postal address, email address and telephone number and data that enables you to make meaningful choices about the services we offer, volunteering opportunities and fundraising activities. In collecting and processing your data we are committed to:
When you subscribe to our newsletter, visit our website or fill our contact forms you consent to the use of that information as set out in this statement.
If you wish to unsubscribe from our newsletter or wish to withdraw consent to being contacted by us, please do so by sending an email to firstname.lastname@example.org with ‘UNSUBSCRIBE’ in
the message subject line or click the unsubscribe links contained in our newsletters and in our marketing and fundraising emails.
The personal data that you provide us with will only be used for the purpose for which it has been originally obtained or to fulfil legal or regulatory requirements as appropriate.
We will not share the personal data you provide with third parties for marketing or fundraising purposes or store any of your information outside of the European Economic Area.
We may collect legally obtained information from third parties and add this information to our user databases. This information will be only be collected and used to help us to fulfil our services to clients.
Individuals have a responsibility to ensure that any emails including attachments that they send us must be within the bounds of the law. Unsolicited content or mail of a criminal nature will be reported to the relevant authorities and blocked.
Why we collect data
Any personal information that you provide will only be used for the purposes for which it has been provided and reasonable incidental purposes only. It will be treated with the highest standards of confidentiality and security and in strict accordance with the General Data Protection Regulation. HUGG uses your information to provide you with the most suitable services or related services that you wish avail of or access. Your information will not be passed onto third parties for marketing purposes.
We share your data with third parties only for the purposes set out below:
Third Party Description Purpose for Sharing Data
Sub-contractors To help us to run our business in an effective manner under our terms and conditions of contract with you
Cloud Service Providers To store information legitimately held by us for business purposes
IT Back-up Providers To store information legitimately held by us for business purposes
IT Service Providers To store information legitimately held by us for business purposes and for IT security and services
Email Service Providers To help us to run our business in an effective manner for legitimate business purposes
Internal Customer Databases To run internal customer databases in an effective manner under our terms and conditions of contract with you
By providing your personal information and where you have agreed to receiving communications from us, we may use your personal data to:
The legal bases for the processing of your data are:
How long we hold data
The length of time we hold your data will depend on the purposes for which we obtained it. We will only hold this data for as long as we deem necessary.
Volunteers: We hold information for as long as a person is willing to volunteer for our organisation.
Donors: In line with tax relief guidelines for charities, we hold your personal information for a period of five years.
We will take appropriate legal, organisational and technical measures to protect your personal information and use a variety of security measures and procedures to safeguard your data against unauthorised access, disclosure or use. We cannot guarantee the security of the data you transmit to our website. Transmission is at your own risk. Once we have received your data, we will employ appropriate technical measures to protect your personal data.
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.
Our website may use technology called “cookies”. This is a small text file that is placed on your device by a server and allows websites or mobile applications to respond to you as an individual. You can choose to accept or decline cookies. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. If you decline cookie features, you may not be able to fully experience the interactive features on our website.
We automatically collect information about browser type and operating system, pages you visit and your Internet Protocol addresses through Google Analytics. We do so, to help us to better understand how website visitors use our web site so that we can improve the user experience. This information is aggregated, providing us with data about the total number of visitors to our website and the total number of visitors to each page. Individual users are not typically identified through these analytics.
Children’s Privacy Protection
We understand the importance of protecting children’s privacy online. Our website is not designed for or intentionally targeted at children aged 16 years or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 16 years.
Respecting your rights
We are committed to upholding your rights as an individual. These rights include:
To make a personal data request, please use the contact point for us listed in this privacy statement.
Who to contact about data protection issues
If you wish to contact us regarding data protection issues or to make a personal data request, you may do so via the following options:
Post your enquiry to: 4 Kilvere Park, Cypress Downs, Dublin 6W, D6W HN53
Email your enquiry to: email@example.com
Telephone your enquiry to: +353-1-5134048
If you wish to make a complaint about how your personal data is processed by us or how your data processing complaint has been handled by us, you have a right to lodge a complaint with the Supervisory Authority. The contact details for the Data Protection Commissioner’s office are as follows:
Post: Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland.
Telephone: +353 (0761) 104 800; LoCall 1890 25 22 31
This privacy statement was last updated on 31st December 2020.
It is a live document and is subject to regular review. We reserve the right to modify this privacy statement at any time. We encourage you to review this privacy statement each time you visit our website.