Data Privacy Statement

HUGG is fully committed to adhering to the General Data Protection Regulation and the Data Protection Act 2018 and to respecting your privacy rights. This privacy statement sets out how we process personal data and information that you give to us. We are committed to protecting your personal information. You are not required to provide us with personal data unless you wish to avail of our services, receive updates about our work or wish to support our fundraising efforts.

This privacy statement explains:

  • Who we are and why we collect your personal data
  • For how long we hold your data and who receives it
  • How you may request the personal data we store about you
  • Who to contact about data protection issues in our organisation

Who we are and what we do

At HUGG we provide peer support for people bereaved by suicide in the Republic of Ireland This privacy notice is aimed at individuals who avail of our services or who volunteer with us as facilitators, through our fundraising events or as a trustee.

Data we collect

We collect personal data that identifies you as an individual. We do this when you have provided us with information and consented for its use in your interest and for the purposes set out in this privacy statement. The personal information we collect includes your name, postal address, email address and telephone number and data that enables you to make meaningful choices about the services we offer, volunteering opportunities and fundraising activities. In collecting and processing your data we are committed to:

  • Putting you in control of your privacy and providing you with clear choices
  • Being transparent about how we collect and use your data
  • Securely protecting the data your entrust to us and data processors used by us, using appropriate organisational and technical measures
  • Adhering to data protection laws

When you subscribe to our newsletter, visit our website or fill our contact forms you consent to the use of that information as set out in this statement.

If you wish to unsubscribe from our newsletter or wish to withdraw consent to being contacted by us, please do so by sending an email to with ‘UNSUBSCRIBE’ in

the message subject line or click the unsubscribe links contained in our newsletters and in our marketing and fundraising emails.

The personal data that you provide us with will only be used for the purpose for which it has been originally obtained or to fulfil legal or regulatory requirements as appropriate.

We will not share the personal data you provide with third parties for marketing or fundraising purposes or store any of your information outside of the European Economic Area.

We may collect legally obtained information from third parties and add this information to our user databases. This information will be only be collected and used to help us to fulfil our services to clients.

Individuals have a responsibility to ensure that any emails including attachments that they send us must be within the bounds of the law. Unsolicited content or mail of a criminal nature will be reported to the relevant authorities and blocked.

Why we collect data

Any personal information that you provide will only be used for the purposes for which it has been provided and reasonable incidental purposes only. It will be treated with the highest standards of confidentiality and security and in strict accordance with the General Data Protection Regulation. HUGG uses your information to provide you with the most suitable services or related services that you wish avail of or access. Your information will not be passed onto third parties for marketing purposes.

We share your data with third parties only for the purposes set out below:

Third Party Description                                   Purpose for Sharing Data

Sub-contractors                                              To help us to run our business in an effective manner under our terms and conditions of contract with you

Cloud Service Providers                                  To store information legitimately held by us for business purposes

IT Back-up Providers                                       To store information legitimately held by us for business purposes

IT Service Providers                                         To store information legitimately held by us for business purposes and for IT security and services

Email Service Providers                                   To help us to run our business in an effective manner for legitimate business purposes

Internal Customer Databases                         To run internal customer databases in an effective manner under our terms and conditions of contract with you

By providing your personal information and where you have agreed to receiving communications from us, we may use your personal data to:

  • Maintain and run Peer Support Groups
  • Maintain relationships with donors and supporters and process tax relief information for donors
  • Send out information about upcoming events for volunteers
  • Improve the level of services that we provide

The legal bases for the processing of your data are:

  • Processing necessary for the performance of a contract which you have entered into with us or to take steps at your request prior to entering into a contract.
  • Processing necessary for compliance with a legal obligation(s) to which we are subject.
  • Processing necessary for the purposes of the legitimate interests of HUGG and where such interests are not overridden by your interests or fundamental rights or freedoms which require the protection of your information.
  • Processing based on your consent for such processing to take place.
  • Processing necessary to protect your “vital interests” or that of a data subject.
  • Processing necessary for the performance of tasks carried out on behalf of a public authority or in the public interest.

How long we hold data

The length of time we hold your data will depend on the purposes for which we obtained it. We will only hold this data for as long as we deem necessary.

Volunteers: We hold information for as long as a person is willing to volunteer for our organisation.

Donors: In line with tax relief guidelines for charities, we hold your personal information for a period of five years.

Protecting data

We will take appropriate legal, organisational and technical measures to protect your personal information and use a variety of security measures and procedures to safeguard your data against unauthorised access, disclosure or use. We cannot guarantee the security of the data you transmit to our website. Transmission is at your own risk. Once we have received your data, we will employ appropriate technical measures to protect your personal data.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.


Our website may use technology called “cookies”. This is a small text file that is placed on your device by a server and allows websites or mobile applications to respond to you as an individual. You can choose to accept or decline cookies. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. If you decline cookie features, you may not be able to fully experience the interactive features on our website.

Website Usage

We automatically collect information about browser type and operating system, pages you visit and your Internet Protocol addresses through Google Analytics. We do so, to help us to better understand how website visitors use our web site so that we can improve the user experience. This information is aggregated, providing us with data about the total number of visitors to our website and the total number of visitors to each page. Individual users are not typically identified through these analytics.

Children’s Privacy Protection

We understand the importance of protecting children’s privacy online. Our website is not designed for or intentionally targeted at children aged 16 years or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 16 years.

Respecting your rights

We are committed to upholding your rights as an individual. These rights include:

  • Right of access – the right to request a copy of the information we hold about you in accordance with the Data Protection Act 2018.
  • Right of rectification – the right to correct data we hold about you that is inaccurate or incomplete in accordance with the Data Protection Act 2018.
  • Right to erasure – in certain circumstances, you can request information we hold about you to be erased from our records. This will be done in accordance with the Data Protection Act 2018.
  • Right to restriction of data processing – in certain circumstances, you have a right to restrict the processing of data. This will be done in accordance with the Data Protection Act 2018.
  • Right of portability – The right of data portability applies to data that we process automatically provided to us by you and that we are processing based on your consent or to fulfil a contract.
  • Right to object – You have a right to object to certain types of data processing such as direct marketing.

To make a personal data request, please use the contact point for us listed in this privacy statement.

Who to contact about data protection issues

If you wish to contact us regarding data protection issues or to make a personal data request, you may do so via the following options:

Post your enquiry to: 4 Kilvere Park, Cypress Downs, Dublin 6W, D6W HN53

Email your enquiry to:

Telephone your enquiry to: +353-1-5134048


If you wish to make a complaint about how your personal data is processed by us or how your data processing complaint has been handled by us, you have a right to lodge a complaint with the Supervisory Authority. The contact details for the Data Protection Commissioner’s office are as follows:

Post: Office of the Data Protection Commissioner. Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland.

Telephone: +353 (0761) 104 800; LoCall 1890 25 22 31


This privacy statement was last updated on 31st December 2020.

It is a live document and is subject to regular review. We reserve the right to modify this privacy statement at any time. We encourage you to review this privacy statement each time you visit our website.

We Can Help

If you would like to come along to a HUGG Group just complete the form here 'join a group’ or call us on 01 513 4048 (monitored answering machine) or email for more information.
Join a HUGG Group


HUGG is a registered charity which relies on donations to help fund our operations and keep our services free of charge. No donation is ever too small.
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© Healing Untold Grief Groups, All rights reserved.
CHY No. 22421. Registered Charity No. 20204480. Company Registration No. 640420.
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