Facilitator Recruitment Policy

Policy Statement

As a registered charity, people are our most important asset. Volunteers play a particularly important role in the work of HUGG. We therefore recognise that it is crucial that we attract suitable volunteers to our organisation to help us achieve our charitable purpose and associated goals.

We provide appropriate support and professional supervision to allow volunteers to realise their full potential in their role with HUGG. We appreciate and value the significant contributions that volunteers make to the aims and objectives of HUGG. We are committed to compliance with all relevant legislative obligations relating to the environment in which our volunteers carry out their role.


Generally, HUGG will consider involving suitable persons anyone over 18 years who wishes to volunteer with us OR when interested in Group Facilitation, Volunteers must have lived experience of Suicide Loss for more than three years. However, prospective volunteers must demonstrate a commitment to the aims of HUGG and their availability as volunteers must align with the needs of HUGG. 

We provide a volunteer recruitment process, which is free from any unlawful discrimination.

For some volunteer roles, specific selection criteria may apply to determine the suitability of a volunteer candidate to a particular role. In addition, selection criteria may become relevant where there are more applicants for a particular volunteer role than positions available. Selection criteria are based on the relevant skills, qualifications and experience of volunteer candidates.

Recruitment and Selection

Depending on the role to be filled, our recruitment and selection process may include the following stages:

  • Preparing a Volunteer Role Description;
  • Preparing and placing a volunteer recruitment advertisement;
  • Agreeing selection criteria;
  • Meeting volunteer candidates, collectively or individually, to discuss the nature and expectations of the volunteer role;
  • Shortlisting applicants against agreed selection criteria;
  • Notifying interview candidates and unsuccessful applicants;
  • Interviewing of candidate volunteers by a suitably briefed interview panel;
  • Assessing candidates against agreed selection criteria;
  • Offering a volunteer role to the successful candidate(s);
  • Notifying unsuccessful candidates;
  • Verifying relevant educational qualifications of successful candidate(s);
  • Checking employment or other references with referees nominated by a successful volunteer candidate;
  • Issuing a volunteer agreement for the volunteer’s signature;
  • Ratification of appointments by the board of charity trustee where required;
  • Providing interview feedback to unsuccessful candidates who request it.

Confidentiality and Data Protection

HUGG respects the right to privacy and confidentiality of our volunteers and prospective volunteers.

HUGG may from time to time in the course of administering its business, and exercising its legal rights and performing its legal obligations in connection with the recruitment of volunteers, need to process both personal data and special categories of personal data (including, for example, information relating to health). HUGG will process such data in accordance with the applicable data protection legislation including the General Data Protection Regulation and implementing legislation. Further details in relation to what personal data is collected in relation to volunteers or prospective volunteers, and the purposes for which such data may be used are set out in HUGG’s data protection policy, (which may be amended or updated from time to time).

Reference Checks

References checks and any verification of educational qualifications, which involves contact with third parties will only take place once HUGG forms a clear view that it would like to recruit a candidate volunteer. HUGG will always request the permission of the candidate volunteer in advance of checking references or qualifications. Reference checks for every candidate volunteer are carried out in the same way. It is the policy of HUGG to seek [2] references, preferably from separate sources e.g. academic, employment, volunteering etc. 

Training and Development

Before a volunteer commences their role, they will be invited to an induction. As part of their induction, the volunteer will be provided with a detailed Volunteer Role Description. The Volunteer Role Description specifies the responsibilities and tasks involved in the volunteer’s role, HUGG’s expectation as to the manner in which these responsibilities and tasks will be carried out and any other relevant information applicable to the role. The volunteer will have an opportunity to voice any queries they may have about their role. In addition, the volunteer will be provided with information about:

  • The vision, mission and organisational structure of HUGG;
  • How their role fits within the broader purpose of HUGG;
  • The supports available to volunteers in HUGG including key contacts, information about the volunteer’s supervisor/line manager and communication channels within HUGG;
  • The type of commitment expected of volunteers;
  • The space, equipment and facilities necessary for the volunteer to carry out their role;
  • Health and safety, including any applicable risk assessments in respect of the volunteer’s role;
  • HUGG’s Code of Conduct for Volunteers;
  • All other relevant policies and procedures of HUGG;

An appropriate level of training is offered to all volunteers to enable them to fulfil their role as effectively as possible.

Trial Period

A trial period is set in respect of volunteer roles to ensure both the volunteer and HUGG are satisfied with the volunteering arrangement. The duration of the trial period is dependent on the nature and hours of the volunteer role.

Support and Supervision

Volunteers have access to support and professional supervision during their trial period and throughout their volunteering period. Difficulties that arise will be dealt with in a fair, open and efficient way and in line with HUGG’s grievance and disciplinary procedures. All volunteers are allocated a designated supervisor/point of contact who they should contact if they have any questions about their role or if any difficulties arise in the course of carrying out their role. 


Volunteers will be reimbursed for HUGG related expenses incurred, in line with the HUGG’s policies and procedures and by prior arrangement only.

Review of Policy

The board of charity trustees will review this policy at 3-year intervals or as appropriate. The Chief Executive Officer,  is responsible for ensuring that this policy is implemented effectively. All other staff and volunteers, including charity trustees, are expected to facilitate this process.

We Can Help

If you would like to come along to a HUGG Group just complete the form here 'join a group’ or call us on 01 513 4048 (monitored answering machine) or email support@hugg.ie for more information.
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© Healing Untold Grief Groups, All rights reserved.
CHY No. 22421. Registered Charity No. 20204480. Company Registration No. 640420.
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